Support Market

About the offering

Technical Support for IoT Era on Your Fingertips. Why do “smart devices” make people feel so dumb? Getting support to configure devices, fix them or even just keep them updated can be a nightmare. Maybe the local repair shop has seen a device like yours before, and maybe not. Or maybe you should call the nearest teenager with a penchant for computers. Either way, everyone dreads that moment something goes wrong on their device and they need to find the right technician to fix it. Even mechanical devices aren’t mechanical anymore. Car mechanics no longer work solely on brake check-ups or rotating tires—half of the car’s functioning is software. As more intelligent onboard features gain traction and smart cars get on the road, a full set of new skills is needed. Getting help shouldn’t leave people feeling helpless. Being the best should have its rewards. SupportMarket recognizes the power of connected devices to make major improvements in people’s lives, but it won’t happen unless it’s easy to find support to help people configure and use new devices, fix broken devices, and upgrade them in a timely manner. Technical support in the IoT era is no longer about individual manufacturers, retailers, telcos, and internet service providers. It’s about a seamless service experience across connected devices to deliver on consumer expectations. SupportMarket’s mission is to create a reliable, rapid, and immediate source for anyone to get support on any device. By leveraging distributed ledger technology, SupportMarket is creating a platform to enable borderless, economical and quality support options, and to recognize and reward those technicians who are doing the best jobs. Billions of dollars are spent and billions more are under-utilized in the support services segment. Almost $481 billion is expected to be the worldwide spend on Technology Support Services as per Statista's Report. The poor state of support services is slowing down adoption and ultimately preventing people from enjoying the benefits available through technology. SupportMarket intends to leverage the immense data pool created by devices to deliver better support irrespective of the age, make or type of device. Not only can this kind of system provide the best support personnel and solutions for each and every device, over time the system becomes proactive. By creating a repository for records of device behavior and utility patterns, the system can foresee problems and provide proactive upgrades and support. The data collection and artificial intelligence through SupportMarket’s Aiisma™ AI will enable OEM’s and product companies further improve and enhance their products. Support services reviews are important, but they aren’t categorized for easy access, and the best people aren’t always rewarded for their talent. The SupportMarket system will use a tokenized reward system that provides matching between talent and clients in a way that is innovative and benefits the entire ecosystem. Solutions providers are ranked for their knowledge and success with specific devices, so clients don’t get a “technical expert”, but rather an expert for the specific device. Support personnel can develop specific deep expertise and not worry about how to find clients, because the system matches them with the right clients with the specific needs they can fill. Our proprietary AI and marketplace model, being built on Distributed Ledger Technology, is aimed at disrupting the industry—for consumers and service providers alike. By investing in SupportMarket, you will be helping us create easy, accessible, and economic support for connected devices, boosting adoption and creating a sense of ease for anyone anywhere with any device.

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